Privacy Policy

• Contact details you provide (e.g., name and email) when you request an order or ask a question.
• Order details (which guidebook you want, preferred pickup time, and any notes you choose to include).
• Communications (emails you send us and our replies).
• Technical data such as browser type or approximate usage patterns only if you consent to optional analytics/marketing cookies.

We do not collect or store payment card information. Payment is accepted in cash at pickup.

• To respond to inquiries and communicate with you.
• To confirm pickup details and fulfill your order by emailing your download link.
• To maintain records for customer support, refunds, and compliance.
• To improve our website experience (optional analytics; only after consent).

We use:

• Necessary cookies/local storage for core site functions and remembering your cookie choices.
• Optional analytics (e.g., Microsoft Clarity) only if you opt in.
• Optional marketing measurement (e.g., Microsoft Ads UET) only if you opt in.

You can change your choices anytime: open cookie settings.

• Order and support messages are stored in our business email account.
• We limit access to the owner and authorized staff only.
• We use security practices appropriate for a small business (strong passwords, limited access, and secure hosting).

We keep customer communications and basic order records only as long as needed for support and compliance. Typical retention is up to 24 months, unless we need to retain records longer for legal reasons.

We do not sell personal information. We may share limited data with:

• Hosting providers required to serve the website.
• Analytics/advertising providers only if you opt in to optional cookies (see Cookie Policy).
• Legal obligations if required by law.

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information, and to opt out of optional analytics/marketing cookies.

To make a request, email orders@virginiahiker.com.

Our site and products are not intended for children under 13. We do not knowingly collect personal information from children.

We may update this policy from time to time. The updated version will be posted on this page.